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Shipping & Returns

Shipping

FLATO HOME currently delivers to Canada and the United States. We have partenered with Canada Post and USPS to provide you the best service possible. You can select your prefered shipping method and estimate the shipping cost for your order during checkout. FLATO HOME is committed to providing the customer service and in the near future will be introducing services such as Delivery to the Nearest Post Office and Address Completion and Verification. We are currently also offering FREE SHIPPING to Canada and the US when you spend $49 or more on any order you place! Our flat rate for shipping anywhere in Canada and the US is $12 when your order does not qualify for free shipping.

To ensure successful delivery without delays or any potential additional fees, please try and make sure you provide us with complete, correct and current information while placing your order. On delivery, be sure to check your order. If you notice anything missing or damaged, please contact our customer service within 48 hours of when you receive your order. If you have any further questions, please contact us anytime by email or during our business hours by phone. Our contact information and business hours can be found on our Contact Us page.

 

Returns

If you're not satisfied with your purchase, you can contact us with 30 days to arrange an exchange or return of your unused items. The receipt and original packaging of the item are required to process any exchange or return. Please keep your receipt with you as your proof of purchase even after the 30 day returns period is over.

Please note that FLATO HOME will not reimburse you for the shipping fees of any items returned. Be vary that any item that has been modified from its original state is not eligible for exchange or return. FLATO HOME also does not accept returns on gift coupons and gift certificates.